Cancellation & Refund Policy

We appreciate your time and value of money At Tasty Ninja, we are committed to providing high-quality products and ensuring customer satisfaction. This policy outlines the terms and conditions for order cancellations, refunds, and replacements. If for any reason, you are not completely satisfied with a purchase, we require your kind attention towards our policy in refunds and cancellation

1. Order Cancellation

a) Cancellation Before Dispatch

  • Customers may request an order cancellation within 48 hours of placing the order, provided the order has not been dispatched. When order done through our official website
  • To initiate a cancellation, please contact our customer support team at [Insert-in dynamic website it has to have cancel button along with that a dialog box where the customer can attach a video, text message for description, Email/Phone /Postal address / Mode of payment with your order details.
  • If the cancellation request is approved, the refund will be processed within 15-30 business days to the original payment method. Only in case of bulk quantity

b) Cancellation After Dispatch

  • Once an order has been dispatched, it cannot be canceled.
  • Customers who choose to refuse delivery may be subject to return shipping charges.

2. Refund Policy

As our products are perishable, returns are not accepted. However, refunds or replacements may be provided in the following circumstances:

    Damaged, Defective, or Incorrect Items

  • If an order arrives damaged, defective, or incorrect, customers must report the issue within 24 hours of delivery.
  • Supporting evidence, such as photographs of the product and packaging, must be provided for verification along with videography.
  • Upon approval, a replacement or refund will be issued. Refunds will be processed within (15-30 days for local and 30 days or more for international) business days.
  • Refunds should be provided in case of bulk quantity.

3. Non-Refundable Items

  • Products that have been opened or used.
  • Orders that are not reported within the specified timeframe.
  • Requests based on a change of preference or personal taste.

 

4. Refund Processing

  • Refunds will be credited to the original payment method within (15-30 for local and 30 days or more for international) business days.
  • Refund processing times may vary depending on the payment provider or financial institution.

5. Contact Information

For all cancellation, refund, or replacement inquiries, please contact us at:

Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Replacement / Returing goods – You are responsible for the cost and risk of returing the goods to us. You should send the goods to the following address:

We cannot be held responsible for any goods damaged or lost in return shipment.

Retail/wholesale/bulk buying – only regular prices items may be refunded, sales items cannot be refunded.